Scope of Policy
This Return and Refund Policy applies to all digital products sold through Datanovia.com, including but not limited to:
- eBooks and digital publications
- Downloadable guides, templates, and worksheets
- Interactive tutorials and educational materials
- Digital code resources, datasets, and tools
- Premium content and membership access
Business Location: This policy is governed by the laws of France, where Datanovia is operated.
Digital Product Policy
Immediate Download Notice
Important: Digital products are delivered immediately upon purchase completion. By completing your purchase, you acknowledge that you lose your right of withdrawal as per EU Consumer Rights Directive Article 16(m) and similar regulations worldwide.
No Refunds on Digital Goods
Due to the non-tangible and irrevocable nature of digital products, all sales are considered final and non-refundable once the download link has been delivered or access has been granted.
Rationale
Unlike physical products, digital goods cannot be returned. Once a product has been downloaded or accessed, we are unable to prevent further use or duplication, which makes refunds incompatible with our delivery model.
Regional Compliance
EU Customers
Under the Consumer Rights Directive, you typically have a 14-day withdrawal right. However, this right is waived when digital content delivery begins with your express consent and acknowledgment that you lose your withdrawal right.
US Customers
Sales are final upon delivery as per digital goods regulations. No cooling-off period applies to digital products.
Other Regions
Local consumer protection laws may apply. Please consult your local regulations for specific rights and obligations.
Quality Guarantee
While refunds are not available for downloaded digital products, we guarantee:
- Thoroughly tested content - All products are professionally reviewed and functional
- Virus-free files - All downloads are scanned and safe
- Accurate descriptions - Content matches product descriptions precisely
- Professional formatting - High-quality, well-formatted materials
Download and Technical Issues
If you experience problems with your download or have trouble accessing your files:
- Contact us immediately at contact@datanovia.com
- Report issues within 7 days of purchase for fastest resolution
- We’ll resolve technical issues within 48 hours including:
- Re-issuing download links
- Offering technical assistance
- Replacing corrupted files
Exceptions for Refunds
Refunds may be issued under the following exceptional circumstances:
Eligible for Refund:
- Technical defects - Product is proven to be corrupted
- Billing errors - You were charged incorrectly or multiple times
Not Eligible for Refund:
- Change of mind after downloading
- Compatibility issues with your device (when system requirements are clearly stated)
- Inability to use the product due to lack of required software or skills
- Dissatisfaction with content after successful download
All refund requests are reviewed on a case-by-case basis and must be submitted within 7 days of purchase.
Refund Process
When a refund is approved:
- Processing time: 5-7 business days
- Payment method: Refunded to your original payment method
- Notification: You’ll receive email confirmation when processed
- Access removal: Your download access will be deactivated
Alternative Solutions
Instead of refunds, we may offer:
- Product exchange for a different title of equal value
- Account credit for future purchases
- Extended support to help you use the product effectively
- Supplementary materials to enhance your purchase
Customer Support
Contact Information:
- Email: contact@datanovia.com
- Response Time: Within 72 hours
What to Include in Your Support Request:
- Order number or transaction ID
- Email address used for purchase
- Detailed description of the issue
- Screenshots if applicable
- Device and software information (for technical issues)
Policy Updates
This policy may be updated periodically to reflect changes in: - Legal requirements - Business practices
- Customer feedback - Industry standards
Last Updated: May 27, 2025
Customer Satisfaction Commitment
At Datanovia, we’re committed to providing high-quality educational content that delivers real value. While our digital product policy requires final sales, we stand behind our products with:
- Quality assurance testing before release
- Responsive customer support for any issues
- Continuous improvement based on user feedback
- Fair resolution of legitimate concerns
Thank you for supporting high-quality educational content. Your purchase enables us to continue developing open learning tools and tutorials for the data science community. We appreciate your understanding of our digital product policy and look forward to providing you with valuable resources for your learning journey.
For questions about this policy or assistance with your purchase, please don’t hesitate to contact our support team.